v2.42.73
HOTFIX (240)
Display for time cautioned, Interview Start (Encountered) and Interview end on MG11 letters fixed.
Corrected spelling mistake in the "Other Work Flow" section
Removed HTML for automatic steps in the from workflow step section
Fixed issue in the UFN send UFN as notice that was stopping it progressing to the next step.
Truncating Ticket Held Notes to 30 chars when sending to ITAL as Oyster card number
"Compile correspondence" workflow updated so it doesn't crash if PDFs are found in attached documents
HMCTS Referrals and Adjournments
There is now a new section under the court bookings on the home screen
The system will display here any cases that have had either referrals or adjournments from the common platform. This allows the prosecutor to decide how they wish to proceed and if necessary send the case to a standard court booking (non SJP).
Appeal Workflow
The system now supports sending out specific email templates based on the Reason for Issue (RFI). This allows you to create and manage custom email document templates based on the reasons behind a Declined appeal. As a result, the email sent to the customer more accurately reflects the specific context of their case.
Steps to follow
Create a Short Name.
For you to be able to associate the template to the reason for issue you will first need to create a Short Name for the Drop Down List.
To do this it should be the same as the Order name but without spaces i.e. NoTicket
Set up a Document Template
Fill out the Basic Information fields.
Upload or select the template file.
Enter the appropriate Meta Data value (matching the Short Name you created).
Use the Decline-Appeal Workflow
Once the Short Name and Document Template are in place, the Decline Appeal process will automatically pick the correct template based on the RFI you’ve configured.
Appeals Summary Report by Status
A new Appeals Report has been made to show appeals grouped by outcome (e.g. Upheld, Declined, Closed – No Further Action).
It displays total counts and percentages for each status to better understand appeal outcomes.
To remove existing status options and add new ones, configure each option to show or hide as needed and assign the correct Meta Data value to each status. Do not delete as this may cause issues with workflows.
The capture of digital signatures sees a few updates to the back office.
If signatures have been captured by the inspector then these can be seen in the court case overview.
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They are also available for use as merge fields when generating documentation.
Signed Notices as Evidence
There is a new event on cases that will, once the server has received the signatures from the mobile device, merge these into the notice/witness statement and render these as a PDF against the court case and store them in the "Court Documents" section as evidence.
This new workflow step will compile a notice and send it to the individual if an email has been recorded.
This new workflow can be placed as the first step in the notice workflow and will automatically be executed when the case is created.
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