Managing cases from PaP to Prosecution

30 days after the case has had the 4th PaP document generated it will then be eligible for "Prosecutions". This is an automated process that will email an excel sheet of all the cases that are due for prosecutions.

At the same time it change the case status to "Outstanding - Debt Collection" and flag the case as "Sent to Debt Collector". At this point the case is no longer available for payment in the payment portal.

Taking them to court

Once you have made the decision to take the individual to court then you will most likely want to

1. Add a court fee to the case

2. Allow payment of the case in the payment portal

Adding a court fee

To add a court fee, navigate the case in question and select the PFN tab.

You can then add an Admin Debit within the section located on the right of this page.

Clicking the "Add Admin Debit" gives you the option to add an ad-hoc charge to the case along with notes about the charge.

The charge is then added to the case and the value of the case is increased by the amount added.

Allowing payments in the Payment Portal

As this case is seen as being in the debt collection process it will no longer be available for payment through the payment portal to change this you need to adjust 2 properties of the case.

1. We need to change the status of the case to "Outstanding"

2. We need to uncheck the "At Debt Collection" flag.

To change the case status from "Oustanding - Debt Collection" to "Outstanding", navigate to the case and select the "Details" tab

You can then click the "Select Status" in the Details widget shown below

This displays the "Court Case Status Search" dialog and from here you can search for and select the status you want. In this case we would search for "Outstanding"

Clicking the "Outstanding" entry in this list will set the case status to outstanding.

To unckeck the "At Debt Collection" property select the "PFN" tab in the case and click the "Edit PFN" button in the "Details" widget to open the editing dialog.

Once the dialog is opened make sure the "At Debt Collection" property is unchecked and click "Save"

The case will now be available for payment on the payment portal.