How To - Cancel a Payment

Using the navigation menu at the top of the screen select "Data Entry" and then select the "Quick Edit" menu item.

This will take you to the Quick Edit screen. You will need to enter the number of the penalty fare notice that you wish to add a payment to. Enter the number into the textbox that is labelled "Reference" and select "Penalty Fare Notice" from the "Search Type" drop down.

Press the search button to load the penalty fare notice. This will load the penalty fare information. In the payments pane select the payment you wish to cancel and press the “Edit” button.

This will open the edit payment dialog. Using this dialog select the “Cancelled” checkbox, this will expand the Cancelled Reason entry field.

You must enter a reason for why the payment is being cancelled. After you have done press the “Save” button to cancel the payment. The value of the payment will now be displayed with a line though it to denote that it has been cancelled as well as having a cancelled tick next to it.

You can now generate a payment declined letter.