How To - Void A Penalty Fare

Using the navigation menu at the top of the screen select "Data Entry" and then select the "Quick Edit" menu item.

This will take you to the Quick Edit screen. You will need to enter the number of the penalty fare notice that you wish to add a payment to. Enter the number into the textbox that is labelled "Reference" and select "Penalty Fare Notice" from the "Search Type" drop down.

Press the search button to load the penalty fare notice. This will load the penalty fare information. To void the penalty fare notice select the "Voided" checked box in the "Details" pane.

This will display additional fields for you to complete. You must enter a reason why you have voided the penalty fare notice, followed by your initials. After you have entered your message press the "Update" button. After this has saved you will see the following message.

The penalty fare notice has now been voided, and you can now generate a voided letter if you have not done so already.