How To - Generate a Payment Declined Letter

Using the navigation menu at the top of the screen select "Data Entry" and then select the "Quick Edit" menu item.

This will take you to the Quick Edit screen. You will need to enter the number of the penalty fare notice that you wish to add a payment to. Enter the number into the textbox that is labelled "Reference" and select "Penalty Fare Notice" from the "Search Type" drop down.

This will load the information for the penalty fare you wish to cancel a payment for. From the menu on the right hand side select either “Generate Custom Payment Declined Letter” or “Generate Cheque Declined Letter” depending on the payment type that was made.

This will open a pane above the penalty fare notice details allowing you to customise the letter text.

After you have made any changes to the letter body press the “Generate” button. This will generate the letter for you and allow you to download it for printing.