# How To - Generate a Payment Declined Letter

Using the navigation menu at the top of the screen select "Data Entry" and then select the "Quick Edit" menu item.

![](https://822541943-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mj4VUy6IEWjmyKMHaHG%2Fuploads%2FKqFslugqKGl1rOS94LVF%2Fimage.png?alt=media\&token=f7e4b9dd-aa05-40f7-a5af-885a4f3222af)

This will take you to the Quick Edit screen. You will need to enter the number of the penalty fare notice that you wish to add a payment to. Enter the number into the textbox that is labelled "Reference" and select "Penalty Fare Notice" from the "Search Type" drop down.

![](https://822541943-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mj4VUy6IEWjmyKMHaHG%2Fuploads%2F1HNOv2wtuswkEMei4uJp%2Fimage.png?alt=media\&token=78074649-ccc1-400e-99be-7b28ed19da07)

This will load the information for the penalty fare you wish to cancel a payment for. From the menu on the right hand side select either “Generate Custom Payment Declined Letter” or “Generate Cheque Declined Letter” depending on the payment type that was made.

![](https://822541943-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mj4VUy6IEWjmyKMHaHG%2Fuploads%2FVI2kwcqih5GJr2iFsX8J%2Fimage.png?alt=media\&token=f8669c5f-f6a3-4991-a576-d13983faab47)

This will open a pane above the penalty fare notice details allowing you to customise the letter text.

![](https://822541943-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mj4VUy6IEWjmyKMHaHG%2Fuploads%2FbqjmRthEkh5E0JUcDnk2%2Fimage.png?alt=media\&token=9a7c8cb8-d791-40c1-a287-8197b685db5b)

After you have made any changes to the letter body press the “Generate” button. This will generate the letter for you and allow you to download it for printing.

![](https://822541943-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mj4VUy6IEWjmyKMHaHG%2Fuploads%2FIpQTJGrtGoLj6vkVIj6S%2Fimage.png?alt=media\&token=78d538c3-3393-4113-8a4d-e7238329a51c)
